ENJOY FREE SHIPPING ON ALL ORDERS UP TO $1000MXN

Shipping and Returns

All of our STUDIO pieces are made by hand with lots of love, care and time! Please allow 3-5 business days for product to be made before shipment. Pieces may appear slightly differently from the items shown online.

Our ESSENTIALS collection is ready to ship*

MEXICO – Envíos de $100mxn y GRATIS en compras superiores a $899mxn (Paquetería Redpack, Estafeta o FEDEX llega de 2-5 días hábiles)

USA – Flat rate $10usd shipping with USPS (Takes 2-7 days to arrive)

Worldwide! – International shipping will be calculated at checkout or upon request via email at shopnefelibata@gmail.com

Duties and taxes are NOT included in the final total at checkout. Please refer to your local courier for rates and details.


If your package goes missing, we will contact the shipping carrier for additional delivery information and try our best to help locate your package.


We are not responsible for packages once proof of delivery is confirmed.

RETURNS

Please make sure you are 100% satisfied with the information provided on our website about the product you want to buy, as there are no returns or exchanges.

Our products are thoroughly checked before being sent, however if any product arrives damaged at its destination we will be happy to fix, exchange or give you a full refund if we do not have the product in stock, only within 3 days after your purchase. Additionally, we reserve the right to refuse any return that does not meet our criteria.  

If you have any other questions regarding our products please do not hesitate to contact us at shopnefelibata@gmail.com or send us a DM through instagram @nefelibata.store.

REPAIR

We want to stay with you forever! We are happy to repair most of the normal wear and tear. Please e-mail an image of your damaged jewelry to discuss possible options. If the repair is authorized, the repair fee cost and shipping
instructions will be provided.

WARRANTY

Jewelry as well as any other garment for daily use needs basic care as well as maintenance of the pieces. Our pieces are guaranteed for 30 calendar days for manufacturing defects, the use of the accessory and care is an important factor in the maintenance time of each piece.

Please note, we don’t cover shipping costs for exchange or repair orders.